Hotel management

What is Hotel Management?
The hospitality industry has grown by leaps and bounds in the past decade. Demand for trained manpower in this industry is immense. Star hotels require trained staff for the following departments:

Food and Beverage (F&B) Housekeeping Accounting Marketing Recreation Computer Applications Financial Management Engineering Maintenance Security Fire Fighting Public Relations

Personal Factor
Being a service industry, having the right attitude is most important. The employees must have an outgoing and pleasant personality, capacity for hard work and a liking for interacting with people. The ability to keep the situation under control during any crisis, discipline, commitment and dedication is a must.


The Prospects
Besides working in hotels, hotel management diploma/degree holders have the following options:

Restaurant Management/Fast Food Joint Management Club Management/Recreation & Health Centre Management Cruise Ship Hotel Management Hospital Administration and Catering Institutional and Industrial Catering Airline Catering and Cabin Services Manufacturers and Suppliers of Hotel and Restaurant Equipment and Services Hotel and Catering Institutes Hotel and Tourism Associations Catering Departments in banks and insurance houses With government owned catering departments, for example railway, armed forces, ministerial conventions, etc. In food, confectionery, beverage production industries.

Jobs in Hotel Management
The Managers
Hotel managers are responsible for the efficient and profitable operation of their establishments. The General Manager controls the finances, establishment norms to be followed by the staff while providing their services to the guests, housekeeping, food quality, decor and interiors. Assistant Managers supervise the day-to-day operations of their departments. Large hotels have Resident Managers to resolve problems round the clock. The Department Managers work under the supervision and guidance of the top management.

The Front Office
The first people to welcome guests in a hotel are the personnel in the front office. The Front Office Manager supervises the work of the receptionists, information clerk, reservation clerk and other service personnel like bell captain, bell boy and doorman. The Bell Boy assists the guests with the baggage to check in to the room. The Bell Captain supervises the work of bell boys. The Information Clerk delivers the telephone messages to the guests through the Bell Captain.

F&B (Food and Beverage)
This department includes:

Culinary Unit Steward Department Food Service Department

Restaurant and Food Service Managers are responsible for stocks of tableware, linens, paper, supplies furniture, and fixtures cleaning. They arrange for equipment maintenance and repairs. They also have to maintain records of hours and wages of employees, payrolls, and taxes, etc. Banquet Managers are in-charge of catering assignments.

Housekeeping
A hotel requires maintenance on a very large scale. Hotels have a house keeping department to look after cleanliness in rooms, lounges, lobby, restaurant, dining halls, parks etc. This department functions under the supervision of the Executive Housekeeper.

Executive Housekeepers are responsible for ensuring that guest rooms, meeting and banquet rooms and public areas are clean, orderly and well maintained. They train, schedule and supervise the work of housekeepers, inspect rooms and order for the necessary supplies. Housekeeping is a round the clock job .This department works in shifts.

Marketing Department
Today marketing of services is a major aspect of hotel management. Sales and marketing division works to identify the needs of prospective customers, develop stay packages to suit their needs and sell the services, which have been developed.

The best tips for hotel customer relationship management

Hotel customer relationship management should be one of the key tasks of any good hotelier. Customers are the lifeblood of a hotel, and refusing to listen to their concerns can cause even the best hotel to lose customers and, thereby, its profit. While hotel customer relationship management is of the upmost importance to keep customers coming back for stays, hoteliers will find that it is not that difficult to manage a relationship. The best tips for hoteliers are understanding the guest, asking for customer feedback, making an emotional connection, and ensuring that staff is knowledgeable enough to answer questions and make decisions without a manager present.

Guests are not a standard breed; each guest is different and brings different expectations. People come to a hotel because they are looking to get work done, to get away from work, to vacation with family or to relax in quiet surroundings. Understanding what the guest is looking for, which can be done via simple prompts and questions, will help a hotelier know exactly what that guest is looking for in his stay. If the hotelier knows this information, he or she can usually serve the guest satisfactorily.

HOW TO BE A SUCCESSFUL HOTELIER

English is an international language and a business language as well. Almost in all the hotels, English has been used as the only language of communication between guest and the hotel staff. If English is not your mother tongue and you like to improve your English then this post is for you to give you some guideline so that you can improve your level of English to be a perfect hotelier-in fact as a hotelier you have to give proper service to guest and for that you need to talk and in which language? English!

Here are some basic tips you should follow to improve your English to be a successful hotelier :
• Change your attitude first. English is not a language of aliens. People like you use it to share their thoughts. It is very easy to achieve big amount of proficiency if you have such passion. If you can do hard hotel job then you should build confidence that English is much easy to learn then doing any hotel job.
• First Listen then Reply. It is always advisable that if you are a hotelier then in times of making conversation with guests you should listen him first then answer. If you try to answer quickly or stop guest while talking and give your answer then you may do mistake and at the same time guest may feel insulted as he will guess you are not listening him properly. So, never try to be an Idiot. Be calm, quite, keep patience, try to understand what guest is talking about and then reply correctly.

Steps how to be a good hotelier

Willingness to serve
One can become a good hotelier only when one knows what their guests want and are willing to go that extra mile to put them at ease. 
Hard work
Willingness to work hard is always a plus point in someone who wants to succeed in the hotel management line.
Clarity of goal
You must be clear about what you want from the industry you choose and whether this industry is right for you. Hotel management is not just about serving with a smile, but being committed to doing so with the same amount of enthusiasm year after year.
Ambition
Ambition is the driving force behind being successful in any industry and hospitality is no different. Once you know that this is what you want to do for the rest of your life, just go for it and the sky is the limit for someone who is talented.
Strong communication skills.
Hotel management, at one level, is all about communicating with your guests to make them feel at ease. Strong communication skills are therefore an ally to a person working in this industry.

What is a Hotelier??

The term hotelier is utilized to identify an individual who is involved in the ownership or management of a hotel in an executive capacity. A hotelier may be the owner of the establishment, the chairperson of the board that operates the hotel, the chief executive of a hotel location or chain, or the general manager of the hotel.

Depending on how the term is applied, the responsibilities of a hotelier will vary. When referring to the owner, a hotelier will be responsible for taking care of all matters common to the ownership of real estate, as well as carrying ultimate liability for any and all taxes and proper compliance with building codes and local laws regarding the operation of the hotel. The chief executive that carries the title of hotelier will oversee much of the promotional and general business aspects of the operation, as well as be accountable to the owner or owners for the profitability of the facility. The hotelier who is also chairperson of the board will provide a line of communication to investors and owners on the current status of the hotel, while the hotel manager will provide supervision of a wide variety of functions that impact the day to day operation of the hotel.

future_hotelier

My stay. My choice.
  As i take the course of Bachelor Science of Hotel and Restaurant Management I realize that this is where I belong.. this is my passion,my art in life and its  my profession.

My Choice, My future
  ahmMm.. I believe that "our choice, is our destiny" that's why I choose what I want to be in the future.. I hope so that one day as I wake'up in the morning I am in the world where I want to be :)